Last update: 11th July, 2025
At Velaris, we understand the importance of privacy and want to ensure that you are informed and feel comfortable about how your personal data is processed.
In our Privacy Policy, we acknowledge that there are numerous privacy laws and regulations worldwide, each with its own set of requirements. We are committed to adhering to these laws and regulations and strive to uphold the highest standards of privacy protection.
By accessing and using Velaris(referred to as "Service," "us," or "we"), you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. What personal data do we collect?
1.1. Personal data refers to any information that can identify you. We want to assure you that we only collect your personal data in accordance with applicable laws. There are three main ways we collect your personal data:
1.2. Personal data we directly collect from you may include:
1.3. Personal data we may generate about you or collect from third parties:
1.4. Our Services are available to individuals who are 16 years of age or older. If you are younger than 16, you are not permitted to submit any personal data to us or use Velaris Services.
2. How do we collect personal data?
2.1. We collect personal data when you:
2.2. We may work with third parties, for example, business partners, technical service providers, analytics providers, and search information providers. If we receive data about you from them, we will always seek assurances that they are providing it to us in accordance with data protection laws and that they are transparent with you that they may share your data with us.
2.3. We may use this information to update our records about you to keep them accurate.
3. What are the legal basis and purposes for data processing?
3.1. We use the information we collect from and about you within Velaris for a variety of business purposes, including to provide you with full access to the Services, process cryptocurrency deposits, facilitate card payments, manage your account and transactions; improve the design and functionality of Velaris; communicate with you in order to fulfill orders and other requests, respond to your questions, and communicate with you; respond to questions or technical problems; provide support and security; and as more fully described in this Privacy Policy.
3.2. We may also use your information within Velarisfor commercial purposes, including sending you and similar consumers' direct marketing; we also may send you an advertisement from Velaris about our business partners if we have your consent to receive such information; or otherwise with your permission or as permitted by law.
Velaris processes personal data for the following purposes and on the following legal bases:
| Purpose | Legal basis |
|---|---|
| To provide you with our Services | Performance of a contract to which the data subject is party |
| To communicate with you | Performance of a contract to which the data subject is party |
| To provide technical and other customer support | Performance of a contract to which the data subject is party |
| To protect the security or integrity of Velaris by protecting against and preventing violation of the User Agreement and Anti-Money Laundering/Combating the Financing of Terrorism policies and other applicable policies, including automated abuses, such as spam, phishing, and DDoS attacks, misuse of services, unauthorized transactions, fraudulent activities, and other liabilities. | Legitimate interest |
| To improve attractiveness of Services, User experience, design and functions of Velaris | Legitimate interest |
| For conventional direct marketing in order to fulfill orders and other requests, respond to your questions and communicate with you; to send you technical notices, updates, administrative messages, security alerts, information regarding changes to User Agreement and other applicable policies | Legitimate interest |
| To provide targeted advertisement and to evaluate for marketing purposes certain personal aspects relating to the data subject | Consent |
| For security and fraud prevention, including monitoring for suspicious transactions, unauthorized access attempts, and to ensure that our sites and apps are safe and secure and used in line with our User Agreement | Legitimate interest |
| To comply with applicable laws (including anti-money laundering regulations, data protection laws) | Legal obligation |
Velaris reserves the right to process your personal information for any additional purposes for which you have expressly granted consent, by filling out an electronic form made available by us.
4. How do we protect your personal data?
4.1. We implement comprehensive measures to safeguard your data, including secure server storage and a range of technical and organizational precautions aimed at reducing the risks of loss, misuse, unauthorized entry, exposure, and modification. Our security protocols encompass firewalls, data encryption, and both physical and digital access controls at our data centers.
4.2. Despite our rigorous efforts to secure your personal data, we acknowledge that data transmission over the Internet cannot be guaranteed to be completely secure. Consequently, any data you send through our website is at your own risk. Once we receive your data, we utilize stringent procedures and robust security features to thwart unauthorized access.
5. How long do we keep your data?
Velaris stores personal data as long as it is required to achieve the purposes of its processing. We retain all personal data collected for the duration of your use of our Services and for the period required by law, but no more than 5 years since the termination of your business relationship with us.
6. Who processes your data?
7. To whom is your personal data disclosed?
7.1. Velaris shares personal data with third-party partners and service providers who act as data processors. This includes payment processors, banking partners, cryptocurrency service providers, and card network providers necessary to process your transactions.
7.2. Your personal data may be shared in situations like external and security audits, or with legal and other advisors to address and investigate security issues, potential risks, and complaints.
7.3. Velaris might share personal information as required by law and regulatory duties to comply with inquiries from regulatory bodies, government and law enforcement agencies.
8. What are your rights?
8.1. Right to information: You have the right to be informed about the collection and processing of your personal data.
8.2. Right to access: You have the right to access the data we hold about you.
8.3. Right to erasure: You have the right to request that we delete any personal data that we hold about you.
8.4. Right to restrict: You have the right to restrict use of personal information in certain circumstances.
8.5. Right to object: You have the right to object to the processing of your personal information.
8.6. Right to data portability: You have the right to obtain personal data we hold about you in a structured, electronic format.
8.7. To exercise any of these rights, please send a request to @support_bot.
9. Cross-border data transfers
Your personal data might be transferred to countries outside of your territory of residence to facilitate and enhance the Services, in line with this Privacy Policy.
10. Updates
Velaris may change this Privacy Policy from time to time at its sole discretion. By continuing to use Velaris, you agree to be bound by these updates and changes to the Privacy Policy.